Refunds
Refund Policy
1. Standard 14-day refund window
If you're not happy with Maxxer within 14 days of a paid charge (initial or renewal, any plan), we'll issue a full refund. Just email support@maxxer.app from the address on your account.
2. After 14 days
Outside the 14-day window we don't issue automatic refunds for the current billing period, but we're happy to prorate a refund in obvious cases — accidental double-billing, an outage that materially prevented you from using the product, a plan you didn't authorize.
3. Free trials
Trials are free. If your paid subscription begins after the trial and you cancel within 14 days of that first charge, the 14-day window in Section 1 applies.
4. How to request
- Email support@maxxer.app from the address on your Maxxer account.
- Include the date of the charge and — if you know it — the receipt number from Stripe.
- We'll confirm within one business day and process the refund back to the original payment method.
Refunds typically settle in 5–10 business days depending on your card issuer.
5. Cancellation vs. refund
Cancelling your subscription stops future renewals but doesn't refund the current period on its own. If you cancel and also want the current charge refunded, ask for both — we'll do both.
6. Abuse
We reserve the right to decline refunds where there's clear evidence of abuse (e.g., repeatedly subscribing and requesting refunds across multiple accounts). This is a rare exception, not a default.